Exchange and return policies

EXCHANGES AND RETURNS

1.1. Our exchange and return policy was created to serve our customers and is based on the guidelines of the Consumer Protection Code.

1.2. Whenever you receive your goods, check that the product is in perfect condition. Do not accept it if the packaging is open or damaged, if the product is damaged, if the order does not match your request, or if the delivery is not complete.

1.3. The product must be accompanied by the Voulu Joias Warranty Certificate.

1.4. In the event of a return, the products will be received for analysis to verify the defect reported by the customer. The new order, voucher or refund will be sent to the customer after this evaluation by our Quality Team. If the reported defect is not detected, or if any of the conditions for exchange and/or return have not been met, the product will be returned.

1.5. Exchanges or returns will not be made:

1.6. In case of cancellation and/or exchange of items purchased through promotions/discount coupons, the amount considered for refund will be the amount paid, and not the full price of the product.

1.7. If you have any questions, please contact us by telephone at (31) 97137-9184 within 72 (seventy-two) hours.

2. RETURNS

2.1. The return of any product, including SALE products, must be communicated to SAC within 7 (seven) calendar days after receipt.

3. EXCHANGES

3.3. The first exchange is at Voulu Joias' expense and can be carried out by collection and/or posting at the post office.

4. REFUND

4.1. The refund will be made for the same value as the returned product plus the shipping cost (if this has been calculated).

4.2. Refund amounts are refunded using the same payment method selected when purchasing the product.

4.3. The refund will be made within 6 (six) business days of the cancellation of the purchase or return of the product.